Privacy policy

When you create an account we collect your name, phone number and email address. When you book we collect your delivery address and the details of the booking itself.

Payments are handled by SupportKori. From them we receive only the amount, the name and message you entered, and an order number. We never see your bKash, Nagad, Rocket or card details.

Before your first booking we ask, once, for a photo of your NID or student ID and a clear photo of yourself. We use them only to confirm who we are handing a console to. They are stored privately, seen only by PlayDrop staff, and never shared with anyone outside PlayDrop.

We use your details to deliver and collect the console, to confirm payments, to contact you about a booking, and to apply the 7-day free delivery window to your account.

We do not sell your information, and we do not share it for advertising.

PlayDrop staff can see the information needed to run a booking. Our delivery rider sees only your name, address, phone number and which items to bring — nothing else.

Booking and payment records are kept as long as needed for our accounts. You can ask us to delete your account and personal details at any time, and we will do so except where we must keep a record of a completed transaction.

You can view and update your details from your account, ask us to remove your ID photo and your photo, or ask us to delete your account. Contact us by phone or WhatsApp and we will handle it.