Terms of service

PlayDrop rents gaming consoles for use at your home address in Chattogram. Games are played through a PlayStation Plus account on the console we supply; that account stays ours and is not transferred to you. The equipment stays our property throughout the rental. You are renting the use of it for the period you booked, not buying it.

You must be able to receive the delivery at the address you give us, and be present when we set up and when we collect.

Day rentals are ৳50 per hour between 11:00 AM and 9:00 PM, with a minimum booking of 3 hours. The night rental is ৳300 and covers 10:00 PM to 8:00 AM as a single block — partial nights are not available.

We do not take bookings between 9:00 PM and 10:00 PM. That hour is reserved for collection and preparing the console for the next customer.

Delivery is ৳50 and covers you for 7 days. Any booking within that window has no delivery charge, and each new booking extends the window from that date.

Payment is made by bKash Send Money to the number shown at checkout. After sending, enter the transaction ID with your booking. Your slot is held from that moment, and we confirm the booking once we have verified the payment.

If a transaction ID cannot be verified, the booking is cancelled and the slot is released.

You can cancel more than 24 hours before your slot starts. We refund what you paid, less a ৳10 processing fee.

Within 24 hours of the slot start time, bookings are not refundable, because the console has been held for you and taken out of availability.

If we cannot deliver for a reason on our side, you get a full refund including any delivery charge.

Our delivery rider checks the console and everything supplied with it with you at drop-off and again at collection, so both sides agree on the condition.

Normal wear from ordinary use is our cost. Damage from misuse, liquid, dropping, or attempts to open or modify the console is chargeable at repair or replacement cost.

The equipment must not be moved to another address, lent to someone else, or used for any commercial purpose.

You are responsible for what happens on your account and for giving us accurate contact and address details. We may decline or cancel a booking if we cannot reach you or the address is outside our delivery areas.

We may update these terms, our rates, our delivery areas, and the game library. Bookings already confirmed are honoured under the terms and price that applied when you booked.